Shipping policy

At Family Festive Cart, we work to ensure your Christmas gifts, festive decorations, children's products, and everyday essentials reach you safely and conveniently. Please review the following shipping information before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Processing times exclude weekends and public holidays. During Christmas, Black Friday, and other peak shopping periods, processing may take longer due to increased order volumes.

Estimated Delivery Times

Standard delivery is generally estimated at 5–15 business days after dispatch, depending on the destination, shipping method, product availability, and carrier operations. International shipments and certain products may require additional time. These are estimates rather than guaranteed delivery dates.

Christmas and Holiday Shipping

We recommend ordering Christmas gifts, toys, decorations, and seasonal products as early as possible to reduce the risk of delivery delays. High shipping volumes, winter weather, customs procedures, and carrier disruptions may affect delivery schedules. We cannot guarantee arrival before December 25 unless a specific guaranteed delivery service is expressly offered at checkout.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout based on the shipping destination, selected delivery method, and order details. Any available free shipping promotion will be reflected during checkout.

Order Tracking

When tracking is available, shipping confirmation and tracking details will be sent to the email address provided during checkout. Tracking information may take additional time to become active after dispatch.

Multiple Packages

Orders containing multiple items may occasionally arrive in separate packages, depending on inventory availability and fulfillment arrangements. Separate shipments may have different delivery dates.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. If you notice an error in your delivery address, contact us immediately at mwaheedafzal@gmail.com. Address changes cannot always be made once an order has been processed or dispatched.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Delayed, Lost, or Damaged Shipments

If your package is significantly delayed, appears lost, or arrives damaged, please contact our support team with your order number and relevant details. We will review the situation and assist with an appropriate resolution in accordance with applicable law and carrier procedures.

Delivery Availability

Shipping availability depends on the destinations supported at checkout. If a delivery address is not supported, the available checkout options will reflect this limitation.

Contact Us

For shipping inquiries, tracking assistance, or holiday delivery questions, contact Family Festive Cart at mwaheedafzal@gmail.com.