Refund policy

At Family Festive Cart, we want every purchase to bring happiness, especially during the Christmas and holiday season. We understand that sometimes an item may not meet your expectations, and we aim to make the return and refund process as straightforward as possible.

30-Day Return Policy

We accept eligible returns within 30 days of delivery. To qualify for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging, accessories, and tags where applicable. Proof of purchase is required.

Christmas Gifts and Holiday Purchases

Christmas decorations, festive accessories, toys, gifts, and other seasonal products are subject to our standard return policy unless otherwise stated on the product page. Seasonal items must be returned in their original condition. Personalized or customized Christmas gifts cannot be returned unless they arrive damaged, defective, or incorrect.

Non-Returnable Items

For hygiene, safety, and product protection reasons, certain products cannot be returned, including personalized gifts, used decorations, opened hygiene products, gift cards, perishable products, and items marked as final sale, except where required by applicable law.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at mwaheedafzal@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photographs where available. We will review your request and provide an appropriate resolution.

How to Request a Return

To initiate a return, email mwaheedafzal@gmail.com with your order number, the item you wish to return, and the reason for your request. Our support team will provide return instructions after reviewing your request. Please do not send products back without receiving return instructions.

Return Shipping Costs

Customers are generally responsible for return shipping costs for change-of-mind returns. If a return results from our error or a damaged, defective, or incorrect product, we will provide an appropriate resolution, including return shipping arrangements where applicable.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method, generally within 10 business days after approval. Your bank or payment provider may require additional processing time.

Order Cancellations

If you need to cancel an order, please contact us immediately. We will attempt to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible.

Exchanges

If you would like a different item, size, or variation, please contact our support team. Exchange availability depends on inventory and product eligibility.

Contact Us

For questions about returns, refunds, or Christmas gift purchases, contact Family Festive Cart at mwaheedafzal@gmail.com.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.